Work History
Professional Profile
· Licensed Real Estate Broker with over 15 years of experience in real estate, operations, & management.
· Proven track record of achieving ownership investment goals while addressing tenant needs through innovative & dynamic solutions.
· Expert in leveraging digital tools to streamline business processes and solve complex challenges.
· Extensive experience with Yardi, JD Edwards, Avid, Microsoft Office Suite, & other software platforms.
Professional Experience
Inland Commercial Real Estate Services, LLC Oakbrook, IL
12/2021 – Present AVP, Director of Operations & Capital Projects
01/2019 – 12/2021 Senior Property Manager
09/2015 – 12/2019 Commercial Property Manager
Operations
· Oversee all capital projects across multiple portfolios, encompassing 350+ retail, industrial, medical, and office properties with a total GLA exceeding 25 million square feet in 40+ states.
· Develop, manage, and reforecast 5-year expense budgets, totaling over $15 million annually, ensuring alignment with organizational objectives.
· Collaborate with Asset Management, Property Management, and Leasing teams to optimize portfolio performance and drive strategic goals.
· Solicit competitive bids, perform detailed line-item comparisons, and manage vendor selection in compliance with Sarbanes-Oxley requirements.
· Conduct punch list reviews and oversee final walkthroughs to maintain quality control and adherence to project standards.
· Oversaw the implementation & rollout of the JD Edwards Construction Manager module, which required coordinating cross-departmental collaboration to ensure seamless integration.
Property Management
· Directed the comprehensive property management operations for multiple real estate investment portfolios, including shopping centers, industrial properties, medical office buildings, and triple-net properties, totaling over 4 million square feet GLA and 250+ tenants.
· Created, managed, and reforecast annual operating expense budgets.
· Managed properties located in California, Utah, Nevada, Arizona, Mississippi, Arkansas, Missouri, Illinois, Indiana, and Oklahoma.
· Prepared detailed monthly financial reports, managed account payables/receivables, and created monthly budget variance reports to maintain fiscal accountability.
· Resolved tenant delinquency issues including settling CAM, insurance, & real estate tax disputes.
· Monitored all aspects of property operations to ensure the highest levels of services.
· Negotiated and executed contracts for service and maintenance, ensuring cost-effectiveness.
· Served as Lead of the Property Management Task Force, driving operational improvements and enhancing interdepartmental communications.
· Member of the implementation, testing and launch teams when Inland transitioned from JD Edwards to Yardi.
Madison Corporate Group, Inc. Glen Ellyn, IL
07/2008 – 06/2015 Property Manager
· Onsite management of 3 shopping centers in Glen Ellyn & Crystal Lake, IL.
o Total GLA 298,100 square feet with over 100 tenants.
· Oversaw major renovations, improvement, & repair projects.
· Developed and maintained positive relationships with tenants.
· Conducted showings for prospective tenants and assisted with lease negotiations.
· Provided consulting and computer-aided design services for tenant buildouts, ensuring efficient and tailored layouts.
· Directed in-house maintenance and snow removal teams, including equipment operation, training, and upkeep of equipment including skid steers, plows, and salt trucks.
· Developed and executed print and digital marketing campaigns, increasing property visibility and tenant engagement.
Oriental Arts Training Center (KH Kim’s Taekwondo) Northbrook, IL
03/2008 – 07/2008 General Manager
· Oversaw the daily operations of a 10,000 square foot martial arts school / headquarters.
· Managed 12 instructors teaching at over 20 locations.
· Created a formal standard operating procedure to streamline sales & daily functions.
· Implemented guerrilla marketing techniques increasing brand recognition & lead generation.
Computron Display Systems, Inc. Addison, IL
Parent Company of Computron Medical Corporation, Inc.
02/2005 – 03/2008 Multi-Division Sales & Marketing Manager
04/2003 – 08/2003 Marketing Intern
· International sales and marketing for two divisions:
o Medical, military, and industrial displays (CRT & flat panel).
o New & remanufactured C-Arms (X-Ray machines) and C-Arm tables.
· Created & executed marketing campaigns for print & digital media.
· In charge of sales coordination with production and ISO9001 sales compliance.
· Directed Sales & Marketing internship program.
Glenbrook Auto Parts, Inc. (NAPA) Glenview, IL
05/2004 – 10/2005 Store Manager
02/1999 – 05/2004 Sales Representative
· Retail & wholesale sales of automotive parts & tools.
· Managed 16 employees.
Certifications
· Licensed Real Estate Broker - State of Illinois